Training at YOG 2010 for IT Helpdesk Call Agent Officer

Hi, we are MIT(Multimedia and Infocomm) Year 2 students and we were selected to be volenteers for YOG(Youth Olympic Games) to be a IT Helpdesk Call Agent Officer. We are Abhradeep Banerjee(Left), Loh Yong Liang(Center) and Randy Kwek(Right). Our training was the YOG headquarters at redhill. Our training started at 26th June at 9am.

I had joined the first YOG as volunteer because it's a good opportunity to take advantage of. I switched from being a Logistic Support Officer to being a IT desktop Call Agent. This will actually add to my current resume. As I would have found it a bit more interesting. We were told at the end of the training if we wanted we could go for a IT desktop Support position which I find it will be very useful to have an exposure in it. There aren't much opportunities given especially when your working as a volunteer at the Youth Olympic games. I had already done some IT desktop support as I had already learned some of it during my MIT course. "commented by Abhradeep Banerjee"

I had joined YOG as a volunteer because I wanted to get involved in first ever YOG and experience it. During the training, i was new to the skills they were teaching. I did not understand at first, and slowly I started to understood it and somehow managed to get the hang of it. After all, the teaching was so difficult to understand and the people was kind and helpful." commented by Randy Kwek

As this is the first YOG held in Singapore, I am very excited and eager to learn new stuff by volunteering as a IT help desk agent. With this opportunity, i am able to assist the engineers in solving related IT problems. I am sure this will be an enjoyable event for my learning journey for future use. --- commented by Loh Yong Liang

Our Job scope is basically to receive phone calls from users who are experiencing problem with the computers or laptop. We are to enter the information such as the problem and who is experiencing it. Next we are to print out a receipt for the IT desktop support personnel who will come and collect the receipt. When he's done fixing the problem we will update on the database where we'll indicated on how he/she had solved the problem.

We felt that the training was very interesting as we never had done anything like this before. We also got to know that during the actual job we would actually learn new skills for example how to fix various problems,etc. I hope in the future we would all get more opportunities like this. We like to thank Mr Edmund Teo and Ms Jessie Goh for this wonderful opportunity